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Class Cancellation Policy
Class registrations cancelled more than 15 days prior to the class date will be issued a refund, less an administrative fee equal to 10% of the total class price. Class registrations cancelled within 14-8 days prior to the class date will be issued a refund, less an administrative fee equal to 50% of the total class price. Class registrations cancelled within 7 days of the class date will not receive a refund.
Class Rescheduling Policy
We allow one class reschedule per registration. The reschedule must be for a date already on our schedule, but does not have to be for the next scheduled class. We do allow customers to substitute a different student but cannot re-ship class materials already shipped to the original registrant. If a substitute student would like a new set of class materials, contact us for information on ordering the book online.
Satisfaction Guarantee Policy
Rocky Mountain Training warrants that all services provided shall be in accordance with recognized industry standards. Should you be dissatisfied with one of our training classes, you may request to take the class again for free within 6 months of your original class date, subject to seat availability.
Note: If your instructor cannot access the virtual meeting space due to Internet connectivity problems, your class may be cancelled. In that case, you will be enrolled into the next scheduled class.